FAQ

How long does shipping take?

Orders are processed within 1–2 business days. Once shipped, delivery usually takes 6-10 business days, resulting in an estimated total delivery time of 7-12 business days from the date of purchase.

Most of our products are shipped directly from our suppliers. This approach helps us offer competitive pricing while maintaining quality. In some cases, delivery may take slightly longer due to customs or carrier delays, but we will keep you informed if that happens.

Do you offer free shipping?

Yes. We offer free shipping on all orders, with no minimum order value.

Can I return or exchange an item?

Yes. You may return unused and undamaged items within 30 days of delivery. Exchanges are also accepted. Please review our Return & Refund Policy for full details and conditions.

Who pays for return shipping?

Return shipping costs are paid by the customer unless the item is defective, damaged, or incorrect. In those cases, we will cover the return shipping cost.

How do I start a return?

To initiate a return, email us at info@klaridon.com with your order number and reason for return. We will provide step-by-step instructions and a pre-authorized return address.

How long does it take to receive a refund?

Refunds are processed within 7 days after we receive and inspect the returned item. Refunds are issued to the original payment method used at checkout.